Customer Success Manager - Sportsbook

Genius Sports Customer Success Manager - Sportsbook 7 Hours AgoSaved Easy Apply Hybrid New York, NY, USA Easy Apply 100K-120K Annually Mid level 100K-120K Annually Mid levelAdTech • Artificial Intelligence • Machine Learning • Marketing Tech • Software • Sports • Big Data AnalyticsManage the customer lifecycle for sportsbook clients, building relationships, supporting renewals, identifying upsell and cross-sell opportunities, resolving contractual and service issues, monitoring SLAs, and reporting KPIs. The role owns customer and contract data in the CRM, analyzes performance and feedback, coordinates with internal teams, and contributes to customer success initiatives. Candidates need B2B commercial experience, strong communication and analytical skills, CRM proficiency, and willingness to travel internationally.Top Skills: CRMExcelSalesforce