Technical Support Engineer II

Flywire Technical Support Engineer II 7 Hours AgoSaved Hybrid Chicago, IL, USA 81K-101K Annually Mid level 81K-101K Annually Mid levelFintech • Payments • SoftwareProvide technical support for Flywire’s Student Financial Services, eStore, and TPI products across the U.S. and Canada. Manage tickets within SLA requirements, troubleshoot web applications using research and command-line tools, communicate solutions to customers, and collaborate with product and engineering teams on escalations and enhancements. Maintain AI repositories and knowledge bases while using Claude, Gemini, and related tools to automate investigations, documentation, maintenance, and client communications.Top Skills: Claude CodeConfluenceGoogle GeminiHTTPJavaJIRALookerMySQLNotebooklmRegular ExpressionsSaas Web ApplicationsSftpSumo LogicZendesk