ServiceNow Solutions Architect

My Dublin based client is recruiting for a ServiceNow Solutions Architect this is a perm role working on a hybrid model.

Key Responsibilities

• Design and maintain scalable ServiceNow platform architecture aligned with business and IT objectives.
• Lead the implementation and optimisation of core ITSM modules, including Incident, Problem, Change, Request, and CMDB.
• Develop enterprise reporting and analytics solutions using Performance Analytics, Dashboards, and Reporting tools.
• Collaborate with business stakeholders to gather requirements and translate them into effective technical solutions.
• Ensure platform governance, security, performance, and adherence to ServiceNow best practices.
• Design and manage integrations between ServiceNow and external enterprise applications.
• Support the strategic roadmap for platform enhancements and future capability expansion.
• Provide technical leadership, guidance, and mentoring to developers, administrators, and project teams.
• Conduct solution and architecture reviews to ensure consistency, scalability, and alignment with organisational standards.
• Stay up to date with ServiceNow releases, new features, and emerging industry best practices.

Skills & Experience

• Extensive experience delivering ServiceNow solutions within enterprise environments.
• Strong understanding of ServiceNow platform architecture, capabilities, and best practices.
• In-depth knowledge of IT Service Management (ITSM) processes and ServiceNow applications.
• Experience creating reports, dashboards, and performance metrics using ServiceNow reporting and analytics tools.
• Proficiency in JavaScript, Glide scripting, Flow Designer, IntegrationHub, and workflow automation.
• Solid understanding of CMDB architecture, data modelling, and service mapping principles.
• Strong stakeholder management, communication, and problem-solving skills.
• Experience leading technical teams and delivering complex ServiceNow implementations.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) preferred.
• ServiceNow Certified Technical Architect (CTA) or equivalent advanced certification highly desirable.