Cloud Solutions Architect

Job Title: Digital Cloud Solution Architect – AI Business Solutions

Job Description

This remote role offers the opportunity to lead customers through their AI transformation journeys by designing, deploying, and scaling cloud-based Copilot and agentic AI solutions. You will work 9:00–18:00 British Summer Time from anywhere in the country, acting as a strategic trusted advisor to enterprise and small to medium-sized customers. The position focuses on driving adoption of Microsoft 365 Copilot, Copilot Studio, and agent solutions with embedded security, compliance, and AI governance. You will partner closely with internal teams and external partners to deliver measurable business value, accelerate AI consumption, and support customers in evolving from basic usage to advanced, high-impact scenarios.

Responsibilities

• Drive healthy adoption and ongoing usage of Microsoft 365 Copilot, Copilot Studio, and agentic AI solutions, ensuring strong Premium Regular Usage (PRU) through disciplined execution and structured customer success planning.
• Develop and execute customer success plans that align AI usage goals with business outcomes, ensuring customers progress from initial deployment to advanced power user behaviours.
• Serve as the primary technical advisor for Copilot, Copilot Studio, and AI agents, guiding customers and partners through solution design, deployment, configuration, and operationalisation.
• Provide detailed technical guidance on architecture, integration, and configuration of Copilot and agents to ensure secure, scalable, and performant solutions.
• Lead efforts to identify and remove technical and operational blockers across identity, security, compliance, governance, data access, licensing, and platform readiness.
• Collaborate with security, compliance, and infrastructure stakeholders to resolve issues that delay deployment or limit adoption, reducing time-to-value for customers.
• Advise customers on foundational AI readiness, including data security, oversharing controls, compliance requirements, governance frameworks, and responsible AI practices.
• Define and promote secure and governed AI adoption patterns, ensuring that Copilot and agent solutions can be deployed safely at scale across the organisation.
• Orchestrate partner-led execution and leverage Cloud Accelerate Factory for Agents and other delivery resources to accelerate deployment, activation, and ongoing consumption.
• Act as the focal point of contact between the organisation and customer or partner teams for M365 Copilot, Copilot Studio, and agent adoption activities.
• Engage business and technical decision makers, including C-level executives, to connect Copilot usage with measurable business outcomes and return on investment.
• Communicate progress against success metrics, adoption milestones, and usage goals to executive stakeholders, aligning them on expansion and optimisation strategies.
• Own the progression of committed Usage Intent and Usage Consumption milestones in MSX across assigned top SME&C accounts, ensuring timely completion and accurate tracking.
• Analyse usage, adoption, and business outcome signals to identify upsell and net new sales pipeline opportunities for additional Copilot, cowork, and agentic AI solutions.
• Partner with account teams, specialists, and partners to position additional AI capabilities that drive value realisation, renewal strength, and consumption-led growth.
• Champion continuous improvement by acting as the voice of the customer and partner ecosystem, sharing insights, adoption patterns, blockers, and success stories.
• Provide structured feedback into product teams and field strategy to influence roadmap decisions and improve execution excellence.
• Advise customers on adoption and change management plans, including identifying executive sponsorship, defining end-user targeting, and planning content and activities.
• Drive end-user adoption of Copilot by delivering compelling demonstrations, training, and communications that showcase practical use cases and business impact.
• Use M365 insights to highlight trends, productivity gains, and other measurable benefits to reinforce value and encourage wider adoption.
• Lead and motivate technical communities, fostering collaboration, knowledge sharing, and best practice adoption across customer and partner ecosystems.
• Communicate effectively with a wide range of audiences, including technical teams and C-level executives, using strong presentation and storytelling skills.
• Maintain an effective balance between business-focused adoption and change management skills and deep technical acumen on Copilot and agents.
• Demonstrate a passion for innovative technology and customer transformation, continuously learning and adapting to new AI capabilities and cloud services.
• Work comfortably with different cultures and customer profiles in a global, digital-first environment, adapting communication and engagement styles as needed.
• Operate in a constant learning mode, proactively updating skills in AI, cloud, security, and governance to remain a trusted subject matter expert.

• 7–9 years of experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, and/or consulting.
• 5+ years of experience in an enterprise customer-facing role with strong internal and external stakeholder management and communication skills.
• 5+ years of experience delivering customer technical projects, from planning and design through deployment and adoption.
• 5+ years of experience with cloud platforms, including hands-on work with modern cloud-based architectures and services.
• Deep technical expertise in security and compliance capabilities, including identity governance, sensitivity labels, data loss prevention (DLP), and advanced management features.
• experience building and governing AI agents using a register, govern, and protect model to ensure secure and compliant operation.
• Strong understanding of AI governance, responsible AI principles, and secure AI deployment practices in enterprise environments.
• Fluency in spoken and written communication, with the ability to work effectively across global teams and produce high-quality documentation.
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences, including C-level executives.
• Proven ability to lead and motivate technical communities and cross-functional teams.
• Demonstrated capability to recognise and adapt to change, operating effectively in a constant learning mode.
• Passion for innovative technology and a strong drive to support customer transformation initiatives.
• Ability to work effectively with diverse cultures and customer environments in a global context.

• Technical certifications in at least two of the following (or equivalent): MS-102 Administrator – Expert; SC-401 Information Security Administrator Associate; AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals; AB-100 Agentic AI Business Solutions Architect – Expert; AB-730 AI Business Professional – Associate.
• experience using advanced management capabilities such as sensitivity labelling, data loss prevention, and SharePoint Advanced Management to secure
  data and govern access.
• Background in supporting datacentre operations and other lines of business, including handling issues ranging from data bandwidth performance to business-as-usual login problems.
• experience working in or with hotline or support environments that handle a wide variety of user issues and service requests.
• Strong presentation skills, including the ability to deliver compelling demonstrations of M365 insights and AI-powered solutions.
• experience in adoption and change management methodologies, including executive sponsorship, stakeholder engagement, and end-user enablement.
• Familiarity with cloud architecture principles and best practices for designing scalable, secure, and resilient solutions.
• Ability to interpret and act on usage analytics, adoption metrics, and business outcome data to guide strategy and decision-making.

Location

Dublin, Ireland

Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No. 909257. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.