Director Information Technology Operations

This position requires direct experience supporting a wholesale distribution or similar inventory-driven, multi-location business.

We are looking for a hands-on IT leader who has personally owned ERP and business applications, managed outside technology/software vendors, and used technology to improve business operations. If your background is primarily infrastructure, cybersecurity, help desk, software development, or large-enterprise IT without this operational ownership, this is likely not the right fit.

Title: Director Information Technology Operations

Location: Staten Island, NY (on-site 5 days per week)

Reports To: COO

Overview

This is a hands-on leadership role responsible for aligning technology, business applications, and external IT partners with the needs of a growing multi-site business.

The company currently leverages internal and outsourced IT resources along with application support partners. This individual will serve as the internal technology leader focused on ERP and business applications, vendor accountability, operational technology needs, process improvement, and ensuring technology effectively supports the business.

The ideal candidate understands how technology supports an operational environment and can move comfortably between business needs and technical execution. This person should be proactive, hands-on, and able to identify opportunities, recommend solutions, and drive initiatives through implementation.

Key Responsibilities

• Own and oversee ERP, business applications, integrations, and other technology supporting day-to-day business operations
• Lead and manage outsourced IT, software, application support, and other technology vendors, holding partners accountable for performance and issue resolution
• Work closely with business leadership to understand operational needs, analyze processes, identify inefficiencies, and recommend technology-driven improvements
• Ensure ERP and critical business applications effectively support inventory, purchasing, order processing, warehousing, routing, and other operational functions
• Translate business requirements into technology solutions and coordinate implementation with vendors and internal stakeholders
• Remain hands-on with application, integration, ERP, and operational technology issues when problems require direct involvement
• Support technology needs across multiple branches and operational locations
• Proactively identify opportunities to improve efficiency, visibility, scalability, structure, and cost through technology and process improvements
• Lead technology initiatives from identifying the business need through implementation and adoption
• Partner with existing IT resources and outside providers on infrastructure, networking, security, connectivity, and end-user technology as needed
• Evaluate existing systems, applications, workflows, and vendor relationships and recommend improvements
• Establish appropriate technology processes, documentation, accountability, and best practices
• Monitor technology vendors, contracts, licensing, and spend

Qualifications

• 7–10+ years of experience in IT operations, business systems, applications, or technology leadership
• Direct experience owning or managing ERP and other business applications
• Experience managing outsourced IT providers, software vendors, and application support partners
• Experience supporting a multi-site operational environment
• Strong business analysis and process improvement capabilities
• Ability to understand business workflows and translate operational needs into technology solutions
• Hands-on experience troubleshooting ERP, application, integration, or operational technology issues
• Demonstrated ability to proactively recommend and implement technology or process improvements
• Strong vendor management, leadership, communication, and problem-solving skills
• Ability to operate with urgency, take ownership, and drive initiatives through completion

Preferred Experience

• Experience within wholesale distribution, logistics, building materials, industrial distribution, or a similar operational environment
• Experience supporting technology related to inventory, warehousing, order processing, purchasing, routing, or branch operations
• Experience with Microsoft environments, including Microsoft 365 and Azure
• Experience supporting warehouse technology, scanners, and other operational systems