SAP Service Management Consultant

The Infosys Manufacturing unit is at the forefront of revolutionizing the industry with innovative digital solutions. We specialize in transforming client relationships in the Automotive, Aerospace, Defense, and Industrial Manufacturing sectors, driving significant growth and operational excellence. Join us to be part of a team that leverages cutting-edge technology to create sustainable, efficient, and resilient manufacturing processes, making a tangible impact on the global stage.

In the assigned Job Role of Package Consultant 3, your Area Of Responsibility will be as below:

• Analyze complex business processes to identify optimization opportunities and draft detailed requirement specifications that align with enterprise architecture standards
• Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis
• Design and implement advanced customizations basis ERP platform's capabilities and limitations and develop critical software applications in collaboration with the development team
• Develop and implement complex integration workflows to connect the ERP system with external applications, while leading large-scale data migration strategies to ensure data integrity
• Implement advanced performance optimization strategies focused on scalability, reliability, and user experience, while leading compliance initiatives throughs audits, to uphold security protocols and industry standards
• Develop detailed documentation for complex ERP customizations and lead training workshops tailored to various user groups, to ensure effective knowledge transfer

• Expertise in ERP systems, architecture, and advanced customization techniques
• Ability to design complex integration solutions and guide large-scale data migrations
• Proactive problem-solving to streamline complex requirements
• A strategic mindset to align technical solutions with business goals and market trends.
• Deep understanding of compliance requirements, security protocols, and performance optimization methodologies
• Sector specific expertise for high quality project delivery

• SAP Rollout:
• Lead the Rollout of S4 Service Management (SM).
• Analyse business requirements and translate them into business requirement documents
• Customize SAP applications to meet specific business needs.
• Lead Unit test and UAT testing.
• Collaborate with stakeholders (Template team) to design and implement best practices in service delivery.
• Data Migration:
• Co-ordinate with data migration to work on migration strategy and help team to develop migrate program
• Hypercare Support:
• Provide dedicated Hypercare support during the post-Rollout phase to ensure system stability and user satisfaction.
• Monitor system performance and user feedback closely after go-live, addressing any issues or concerns promptly.
• Facilitate daily stand-up meetings during Hypercare to discuss issues, resolutions, and user experiences.

• Collaboration & Communication:
• Work closely with capability Leads of SAP ie. SD, MM, PP, FI to ensure seamless integration of SAP solutions.
• Communicate effectively with stakeholders to gather requirements and provide updates on project status.
• Participate in cross-functional meetings to align SAP initiatives with business goals.
• User Support & Training:
• Provide training and support to end-users on SAP functionalities and best practices.
• Act as a point of contact for Business and SAP template team.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.