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Visionary Innovative Technology Solutions LLC Linkedin · Posted yesterday

ServiceNow Architect

Grand Rapids

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Indexed description

What You'll Do / Key Responsibilities

  • Architect scalable, enterprise-wide target-state visions for the ServiceNow Now Platform.
  • Lead ITSM and ITOM modernization initiatives.
  • Deploy and leverage ServiceNow AI solutions, including Now Assist, Generative AI, Predictive Intelligence, NLU Virtual Agents, Agent Assist, and AIOps.
  • Architect and implement solutions across Service Catalog, Integration Hub, CMDB, Flow Designer, and Service Portal.
  • Develop complex ServiceNow custom applications using JavaScript and GlideRecord.
  • Establish CMDB governance and support scalable platform architecture.


Required Qualifications

  • Enterprise-wide ServiceNow / Now Platform architecture expertise.
  • ITSM and ITOM expertise, including Discovery, Service Mapping, and Event Management.
  • Experience with ServiceNow AI and automation capabilities, including Now Assist, Generative AI, Predictive Intelligence, NLU Virtual Agents, Agent Assist, and AIOps.
  • Strong knowledge of Service Catalog, Integration Hub, CMDB, Flow Designer, and Service Portal.
  • Strong ServiceNow development and scripting skills, including JavaScript, GlideRecord, Script Includes, Business Rules, Client Scripts, UI Policies/Actions, and Flow Designer.



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