ServiceNow Architect
Indexed description
What You'll Do / Key Responsibilities
- Architect scalable, enterprise-wide target-state visions for the ServiceNow Now Platform.
- Lead ITSM and ITOM modernization initiatives.
- Deploy and leverage ServiceNow AI solutions, including Now Assist, Generative AI, Predictive Intelligence, NLU Virtual Agents, Agent Assist, and AIOps.
- Architect and implement solutions across Service Catalog, Integration Hub, CMDB, Flow Designer, and Service Portal.
- Develop complex ServiceNow custom applications using JavaScript and GlideRecord.
- Establish CMDB governance and support scalable platform architecture.
Required Qualifications
- Enterprise-wide ServiceNow / Now Platform architecture expertise.
- ITSM and ITOM expertise, including Discovery, Service Mapping, and Event Management.
- Experience with ServiceNow AI and automation capabilities, including Now Assist, Generative AI, Predictive Intelligence, NLU Virtual Agents, Agent Assist, and AIOps.
- Strong knowledge of Service Catalog, Integration Hub, CMDB, Flow Designer, and Service Portal.
- Strong ServiceNow development and scripting skills, including JavaScript, GlideRecord, Script Includes, Business Rules, Client Scripts, UI Policies/Actions, and Flow Designer.
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