Implementation & Activation Lead

About RedCloud

RedCloud is building the intelligence infrastructure of global trade through its AI-powered platform, RedAI, which generates and aggregates proprietary trading and market data across the FMCG ecosystem.

The company delivers actionable market intelligence that enables brands and distributors to drive growth, optimise margins, and improve execution across complex route-to-market environments.

Role Overview

The Implementation & Activation Lead is responsible for onboarding new clients and ensuring rapid activation of distributors onto RedCloud’s platform.

This role owns the post-sale execution lifecycle, ensuring that signed customers are successfully deployed and operational within 90 days, driving early adoption and value realisation.

You will act as the critical link between Sales, Product, and customers, ensuring seamless transition from contract signature to live operations.

Key Responsibilities

• Client Onboarding & Implementation
• Own end-to-end onboarding for new customers and distributors
• Translate commercial agreements into actionable implementation plans
• Coordinate timelines, milestones, and deliverables
• Distributor Activation
• Ensure distributors are fully set up and operational on the platform
• Drive adoption of tools, processes, and workflows
• Deliver training and enablement as needed
• Delivery Execution & Timeline Management
• Ensure all customers go live within 90 days of contract signature
• Track progress against key milestones and proactively resolve blockers
• Maintain high standards of delivery quality and consistency
• Cross-Functional Coordination
• Work closely with Sales, Product, and Engineering teams
• Align internal resources to meet customer requirements
• Provide structured feedback to improve implementation processes
• Customer Success Enablement
• Build strong working relationships with customer stakeholders
• Ensure early value realisation and positive customer experience
• Support handover to long-term account ownership (if applicable)

Key Success Measures

• Time-to-live (≤ 90 days) for all onboarded customers
• Successful activation of distributors
• Customer satisfaction during onboarding
• Adoption and early usage of the platform

Essential

Skills & Experience

• 4–8+ years in implementation, operations, or delivery roles
• Proven experience managing client onboarding or deployments
• Strong project management and execution skills
• Ability to operate in fast-paced, ambiguous environments
• Desirable
• Experience in FMCG, logistics, or distribution ecosystems
• Exposure to SaaS or platform-based business models
• Experience working in emerging markets

Key Competencies

• Strong execution and ownership mindset
• Problem-solving and adaptability
• Excellent stakeholder management
• Ability to bridge commercial and operational priorities

Why This Role Matters

• Converts signed deals into live, revenue-generating customers
• Drives early adoption and long-term customer success
• Enables scalable growth by ensuring consistent, high-quality deployments