Director Information Technology Services

About the Role

Steadfast Technology is seeking a seasoned Director of IT Services to provide executive-level technical leadership and operational oversight for enterprise IT Infrastructure Management (ITIM) and Delivery Services for a client. Reporting directly to executive leadership (CIO/CTO), you will drive major technology modernization initiatives, manage cloud migrations, direct service desk operations, and oversee strategic vendor relationships across a complex enterprise healthcare environment.

Location

• Jackson, MS (100% Onsite)

Position Type

• Full-Time Contract / Staff Augmentation

Experience Level

• Senior / Subject Matter Expert (SME)

Schedule

• Monday – Friday, 8:00 AM – 5:00 PM CST (40 hrs/week)

Enterprise Cloud & Infrastructure Operations

• Provide strategic leadership for enterprise AWS cloud environments, including infrastructure provisioning, IAM, platform services, and monitoring.
• Oversee cloud migration activities, cloud-native adoption, and legacy virtualization deprecation (VMware to AWS).
• Ensure overall system availability, business continuity, disaster recovery, and capacity management.

Network, Voice & Telecommunications

• Direct enterprise LAN/WAN, wireless (Cisco Meraki), remote access, and unified communications operations.
• Oversee F5 BIG-IP load balancing, DNS provisioning, and network modernization efforts.

IT Service Desk & End-User Support

• Lead the end-user support team and establish core operational KPIs (first-contact resolution, response times, backlog management).
• Oversee major incident management, escalation pathways, and post-incident reviews with a required 30-minute critical response SLA.

Vendor & Contract Management

• Manage relationships, performance, and SOWs with third-party vendors, managed service providers, and cloud partners.
• Lead procurement evaluations, SOW development, contract negotiations, and service escalations.

Security, Compliance & Governance

• Partner with security teams to enforce compliance with HIPAA, CMS, and state security mandates.
• Implement IT Service Management (ITSM) operational governance across incident, problem, change, and configuration management.
• Build executive dashboards, SOPs, and service catalogs to communicate service health and risk trends.

Operational Details & Requirements

• Onsite Mandate Must be 100% onsite in Jackson, MS (No remote work options).
• On-Call Availability Required for major incidents, planned maintenance, and critical system events.

Qualifications

• Bachelor’s degree required.
• 10+ years of enterprise IT leadership experience overseeing cloud platforms, infrastructure, and team management.

Required Skills

Cloud & Virtualization

• Amazon AWS (EC2, S3, RDS, IAM, VPC), VMware vSphere, Cohesity.

Identity & Network

• Active Directory / Entra ID, Auth0, F5 BIG-IP, Cisco Meraki.

Observability & Tools

• Dynatrace, Cloudflare, Smartsheet, SharePoint, ITS Service Center ticketing systems.

Integrations & Healthcare

• Familiarity with FHIR APIs, MarkLogic, and Cloverleaf integration engines.