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Birlasoft Linkedin · Posted 8d ago

CX Field service _Sr Architect

Hyderabad

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Indexed description

Area(s) of responsibility

  • Role: Principal Consultant / Solution Architect – Oracle Field Service & Oracle CX
  • Experience: 8 to 15 years

Key Responsibilities

  • Design end-to-end cloud solutions integrating Oracle Field Service (formerly TOA Technologies) with Oracle CX modules.
  • Lead full-lifecycle implementations from initial discovery through deployment and post-go-live support.
  • Configure complex OFS components including capacity management, routing configurations, collaboration, and mobility apps.
  • Map business processes to Oracle CX standards across Service Cloud (B2B/B2C), Sales Cloud, and Integration Cloud (OIC)
  • Architect robust integrations between Oracle CX/OFS and external ERP, CRM, or legacy systems using Oracle Integration Cloud (OIC) or REST/SOAP APIs.
  • Optimize automated routing algorithms to improve field resource utilization and reduce travel times.
  • Enforce best practices for data migration, security configurations, and environment management
  • Consult with business leaders to translate complex operational requirements into scalable technical blueprints.
  • Mentor junior developers and functional analysts on project delivery standards.

Technical Expertise

  • Expertise: Deep functional and technical knowledge of Oracle Field Service (OFS).
  • CX Portfolio: Proven experience with Oracle Service Cloud (RightNow), Oracle CRM, or Oracle Sales Cloud.
  • Integration: Strong hands-on experience with Oracle Integration Cloud (OIC), APIs, and middleware.
  • Plugins: Experience developing OFS custom plug-ins using HTML5, CSS, and JavaScript

Professional Experience

  • 8–15 Years of dedicated experience in Oracle CRM/CX and Field Service ecosystems.
  • Lead Experience: Minimum of 3 end-to-end Oracle Field Service implementations in a lead or architect role.
  • Industry Verticals: Experience in utilities, telecommunications, manufacturing, or medical devices is highly preferred
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