Product Delivery Team Lead

OBJECTIVES

• Serve as the system owner and delivery manager for core systems.
• Lead the internal delivery team (BA, QC, Application Support Engineers) and manage external vendors across the full solution lifecycle—Control, Assess, Build, Deliver, Run.
• Ensure product and project initiatives are executed with quality, efficiency, and alignment to business goals and EXCOs prior.

RESPONSIBILITIES

1. Control & Governance

• Provide guidance to internal teams and vendors to align solutions with strategic business priorities.
• Review and challenge vendor estimations, solutions, and deliverables.
• Ensure all business requirements are collected, validated, and managed with full visibility and transparency.
• Establish and enforce quality standards, KPIs, and control metrics to vendor and internal teams.

2. Assessment & Evaluation

• Analyze and continuously improve system processes and delivery workflows.
• Identify and mitigate risks related to technology, cost, timelines, and quality.
• Evaluate vendor performance and lead performance review sessions.
• Classify and negotiate efforts spent on analysis, development and bug fixing.

3. Build & Solution Design

• Act as a high-level solution architect, ensuring scalable, maintainable system designs.
• Collaborate with Product Owners and Business Stakeholders to define and prioritize requirements.
• Lead solution design sessions and confirm alignment with business value.
• Minimize unnecessary customization by encouraging standardized processes.
• Drive innovation and propose practical solutions that address core pain points while balancing the cost from vendor.

4. Delivery & Acceptance

• Collaborate with BA, QC, and vendor teams to ensure timely, high-quality delivery.
• Validate deliverables, drive defect resolution, and maintain project documentation.
• Monitor timeline, cost, and quality with transparent status reporting.

5. Run & Operation Support

• Oversee service operation including incident, problem, change, and release management.
• Develop and execute UAT, BAU and support plans.
• Manage dependencies and blockers across internal and external teams.

6. Leadership & Team Management

• Lead and inspire cross-functional teams.
• Guide team to prioritize features based on business value.
• Coach team members to grow functional and technical capability.
• Work on other tasks assigned by Line Managers/Heads.

7. Ownership & Knowledge Management

• Take over and maintain in-depth system know-how.
• Develop comprehensive documentation for systems, workflows, and processes.
• Ensure knowledge transfer and process ownership is shifted from vendors to internal team.

REQUIREMENTS

• 5+ years in technical product management, business analysis, or IT service delivery.
• Strong background in software delivery, including Agile/Scrum practices.
• Experience with banking software, mobile applications, or digital financial products.
• Proven track record in vendor management, contract negotiation, and project execution.
• Hands-on experience with ITIL-based service delivery.
• Strong analytical and problem-solving skills.
• Familiarity with cloud infrastructure, API integrations, and system architecture.
• Hands-on experience in complex system solution design.
• Strong written and verbal communication in English.
• Excel in English communication, negotiation, small talk

COMPENSATIONS & BENEFITS

• 13th Salary Fixed and KPI Bonus.
• Premium Health Care for personal.
• 24/7 Accidental Insurance.
• 100% Social Insurance.
• Meal + Phone Allowance.
• Yearly Medical Checkup.
• 15 Annual Leaves.
• Professional and Transparent Working Environment.
• Apply Latest Financial Technology in the World.