Event System Specialist

JOB REQUIREMENTS: Description Job Title: Event Systems Specialist

Department: Information Technology Reports to: IT Director Supervises

Others: No DOL Status: Full-Time Exemption Status: Salaried; Exempt

General Summary: This role is responsible for troubleshooting system

issues, providing technical support to users, developing operating

procedures, and recommending system enhancements to improve performance

and support seamless event operations. The position identifies and

promotes best practices by facilitating effective communication between

end users and system vendors. Job Duties: Demonstrates and embodies the

PMI Entertainment Group Culture and Customer Service values. Delivers

training to staff members on system functionality based on the employee

role and system. Analyzes all company software to develop SOP\'s and

best practices in programs to include, but not limited to event

management system, point of sale systems, and inventory systems.

Provides IT support for retail and food and beverage point of sale

systems, including hardware, software, and next generation ordering

solutions. Train in company owned event management system and be the

administrator of the system. This includes setting up registrations,

contracts, exhibitor portals and updating price lists. Stay up to date

on all upgrades/system releases and test the systems before upgrades are

released. Leads as company project manager, shared by departments,

guiding team members to achieve greater utilization of company owned

software and systems. Works with vendors to procure hardware, software,

and support services Maintains system security and integrity and user

profiles. Presents solutions to the Director of IT regarding workflow

Challenges, Software Enhancements, Or Required Upgrades To Company-owned

systems. Collaborates with supervisors and department leads to

streamline processes and special projects. Performs tests on new

processes and prepares appropriate reports. Creates financial reports or

other reports as requested. Writes and maintains documentation for

existing and new systems. Coordinates and assigns tasks to co-workers

within a work unit or project. Resolves routine questions and problems

and sets project deadlines. Responsible for following, observing, and

participating in all Company related safety programs, procedures, and

training sessions, as well as reporting potentially unsafe procedures.

Maintains knowledge of new developments in the field by attending

related educational programs, seminars, and other educational courses.

Assists in other IT areas as necessary. Participates in on-site rotation

for event support Other duties as assigned by supervisor. Qualifications

Knowledge, Skills and Abilities Required: Knowledge of information

technology at a level normally acquired through completion of an

associate degree in computer science. Three to five years previous work

experience in related field. Experience with Momentus or an equivalent

Event Management System Is Required. Interpersonal Skills Required To

communicate effectively with all levels of company personnel. Able to

learn various ERP systems. Able to make system recommendations. Able to

write processes and procedures. Must be able to meet deadlines. Must be

able to multi-task as there can be many interruptions in the day.

Previous Experience Utilizing Microsoft Office Is Required. Must Be

proficient in Excel. Requires the ability to maintain confidentiality of

company records. Detail oriented, professional attitude. Possess strong

organizational and time management skills with little supervision.

Ability to interact with employees and vendors in a professional manner.

Ability to work independently and with a team in a fast-paced and

high-volume environment with emphasis on accuracy and timeliness.

Ability to give, receive and analyze information, formulate work plans,

prepare written materials, and articulate goals and actio plans.

Requires excellent interpersonal skills. Evening, weekend, and holiday

hours will be required PMI Entertainment Group is an Affirmative Action,

Equal Opportunity Employer \*\*\*\*\* APPLICATION INSTRUCTIONS: Mail a

Rsum: PMI Entertainment Group 1901 S. Oneida Street Green Bay, WI 54304

E-Mail a Rsum: [email protected] Fax a Rsum: 920-405-1268 Other:

Mail, fax, or email resume to: PMI Entertainment Group Attn: Human

Resources Coordinator 1901 S. Oneida Street Green Bay, WI 54304 or fax

to: (920) 494-5566