Senior Technical Consultant

Who we are:

Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.

We are looking for:

A Technical Consultant with strong Dynamics 365 Customer Engagement experience to join a team working on complex digital transformation initiatives.

This is a role for someone who enjoys looking beyond a requirement and asking.

What you will do:

You will sit at the intersection of business and technology, helping transform user needs into practical, scalable and well-designed solutions. From analysing requirements and configuring Dynamics 365 CE to supporting technical designs, data migrations and releases, you will play an important role throughout the entire delivery lifecycle.

• Analyze user stories and perform Fit-Gap Analysis to determine whether requirements can be delivered through out-of-the-box Dynamics 365 functionality, existing accelerators or custom development.
• Translate business requirements into clear and practical system designs, including security models, form layouts and end-to-end solution configurations.
• Create and maintain technical and functional documentation that can be understood by both technical and non-technical stakeholders.
• Produce estimates based on user stories and supporting materials such as business process flows and wireframes.
• Design solutions that follow best practices and support long-term business objectives.
• Contribute to technical and architectural discussions and, where required, support the development of high- and low-level solution designs.
• Configure and demonstrate solutions across Dynamics 365 CE, including areas such as Sales, Customer Service and Marketing.
• Review technical designs and proposed solutions to ensure they address stakeholder and business requirements.
• Work closely with the Scrum Team to ensure solutions meet agreed requirements and definitions of done.
• Support source-to-target mapping, business rule definition and other activities related to data migration.
• Participate in defect triage alongside Business Analysts, Developers and Test Analysts.
• Support QA activities, including System Testing and User Acceptance Testing, when required.
• Create proofs of concept and demonstrate new possibilities available within the Dynamics ecosystem.
• Present work in progress to the delivery team, gathering feedback before solutions are presented to stakeholders.
• Participate in Sprint Reviews and support the presentation of completed solutions.
• Collaborate with Training and Communications teams to ensure they understand upcoming release changes.
• Prepare technical handover documentation for operational teams, including changes affecting security, databases, application behavior and user interfaces.
• Provide support following go-live and contribute to system optimization and continuous improvement.
• Maintain accurate task-level information in Azure DevOps and contribute to effective delivery tracking.

#AEC2

What you need to have:

• Hands-on experience working with Microsoft Dynamics 365 Customer Engagement (CE).
• Strong knowledge of Dynamics 365 modules such as Sales, Customer Service and Marketing.
• Experience translating business requirements into system configurations and technical solutions.
• A solid understanding of solution design, including security models, data structures and application configuration.
• Experience working with Agile delivery methodologies and Scrum teams.
• The ability to perform Fit-Gap Analysis and recommend appropriate technical approaches.
• Experience supporting data migration activities, including source-to-target mapping.
• Confidence working with Business Analysts, Developers, QA professionals and Product Owners.
• Experience using Azure DevOps for task and delivery management.
• Strong documentation skills and the ability to communicate complex technical concepts clearly.
• A proactive approach to problem-solving and continuous improvement.

What is in it for you:

• Extended compensation and benefits package
• Continuous learning opportunities to enhance your professional and soft skills
• A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit

We really welcome open-minded and committed people:

• Eager to take on new challenges and learn new things
• Who put their heart, mind, and soul into everything they do
• Who enjoy sharing knowledge and understand the importance of teams

Interested or know someone who might be a great fit? Feel free to reach out or apply.

Only eligible candidates will be contacted to move forward in the recruitment process.