Customer Experience Manager

Cloudflare Customer Experience Manager YesterdaySaved Hybrid Austin, TX, USA Mid level Mid levelCloud • Information Technology • Security • Software • CybersecurityManage the post-sale customer journey from onboarding through renewal, serving as a trusted advisor and commercial owner for a customer portfolio. Drive retention, expansion, success planning, executive business reviews, renewals, forecasting, and value-based engagements. Collaborate with Sales, Product, Engineering, Support, and Marketing while using AI, analytics, and workflow automation to identify opportunities, improve customer outcomes, and streamline operations.Top Skills: Cloud SecurityComputer NetworkingCRMGenerative AiLarge Language Models (Llms)SaaSWorkflow Automation