Desktop Support Technician, IT Operation

What To Expect
Tesla is currently seeking a highly technical Desktop Support Technician to join our team. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, collaborate across IT operations to improve processes and complete projects.This role will be a Hybrid role, supporting Canada West and surrounding areas. This person will assist the IT Answers team primarily but may also help out as needed with IT Field Support, Network Ops, and IT MFG.

What You'll Do

Provide onsite and remote support for computers and mobile devices

Troubleshoot hardware and software issue primary on Windows and MacOS. Some Linux experience preferred

Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more

Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues

Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues

Create, edit, and improve technical articles and other procedures for systems at Tesla

Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issues

Manage day to day tickets and resolve issues within SLA’s as defined by IT Operations policy

Take ownership of special projects, involve relevant teams and ensure completion in a timely manner

What You'll Bring

Minimum of 4 years desktop support experience including Windows, Mac

Linux experience preferred

Experience troubleshooting engineering applications preferred

Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange

Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner

Excellent customer service skills, strong attention to details with excellent follow up

Flexibility with schedule and travel