Computer User Support Specialists

Role Title: Computer User Support Specialists Role Type: Contractor Location: Remote micro1 is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Scope of Work - Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices. - Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns. - Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system. - Contribute detailed process insights that enhance future support workflows and training data quality. - Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels. - Identify patterns in support issues, offering recommendations or process improvements to the project team. Preferred Qualifications - Minimum 3 years' proven experience providing Tier 2/3 IT support. - Expertise in diagnosing and resolving hardware and software issues across varied platforms. - Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting. - Proficiency with ticket management systems and thorough documentation practices. - Exceptional written and verbal communication skills, with a focus on user-friendly explanations. - Certifications such as CompTIA A+, Network+, or ITIL are advantageous. - Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/computer-user-support-specialists-micro1