Client Services Supervisor

OmniCable Client Services Supervisor 32 Minutes AgoSaved In-Office Houston, TX, USA Senior level Senior levelOtherSupervise and improve the Client Services function, handling escalated help desk issues, incident and problem management, SLAs, service standards, hardware lifecycle activities, user accounts, and technical support processes. Coordinate across IT Operations, IT Applications, business units, and vendors; coach support staff; manage projects; perform root-cause analysis; and drive customer satisfaction, documentation quality, and service delivery improvements.Top Skills: Active DirectoryDesktop HardwareItilItsmLan/WlanMicrosoft 365AzureMobile DevicesTicketing SystemsVpnWindows 11Windows Networking