Consultant - Loan Agency Digital Transformation

Job Description

Organisation Unit Purpose

The Loan Agency Solutions team is responsible for managing and growing Emirates NBD Capital's Loan Agency business while delivering innovative and scalable agency solutions. The function supports syndicated and bilateral lending activities, regulatory compliance, operational excellence, and digital transformation initiatives aimed at enhancing client experience, increasing automation, reducing operational risk, and supporting future multi-jurisdictional business expansion.

Job Purpose

To act as system consultant for the Agency system transformation program, ensuring successful delivery, migration, integration, and adoption of the new Loan Agency platform.

The role is responsible for coordinating between business, operations, technology, vendors, and external stakeholders to deliver a future-state operating model focused on automation, digitization, straight-through processing, enhanced client servicing, and scalable growth.

• The incumbent will drive business requirements, challenge existing operating models, manage implementation activities, oversee migration planning, and support future enhancement phases, including digital portals, workflow automation, reporting, AI-enabled capabilities, and multi-jurisdictional expansion.

Job Content

Successful System implementation

Lead business implementation activities and ensure project deliverables are achieved in line with agreed timelines.

Business process transformation

Analyse current operating model and identify opportunities for automation and process optimisation.

Requirements management

Gather, document, challenge, and prioritise business requirements across stakeholders.

Migration readiness

Develop migration strategies, execution plans, testing plans, reconciliation procedures, and cutover activities.

Stakeholder coordination

Coordinate business users, operations teams, IT, vendors, legal, compliance, finance, and risk stakeholders.

Vendor management

Act as primary business liaison with chosen Vendor and external implementation partners.

Operational integration

Support integration with payment, treasury, accounting, SWIFT, reporting and other internal systems.

User adoption

Facilitate UAT, training, change management, and business readiness activities.

Future-state roadmap delivery

Assist in design and implementation of borrower portals, lender portals, workflow automation, advanced reporting, AI-enabled features and future enhancements.

Governance and reporting

Prepare progress reports, risk logs, issue trackers and executive updates for management and project governance forums.

Internal / External Relationships

Loan Agency Operations - Requirements gathering, process redesign, testing and implementation

Technology / IT Teams - System implementation, integrations, migration and support

Finance - Accounting flows, reconciliations and reporting requirements

Risk & Compliance - Regulatory and control requirements

Legal - Documentation and process requirements

Treasury & Payments - Payment integration and operational workflows

Vendor - Solution delivery, enhancements, defect resolution and project governance

External Consultants - Project support and implementation assistance

Lending Clients / Market Participants -Future portal and servicing requirements

Education

• Bachelor's degree in Finance, Banking, Business, Technology or related discipline. (Essential)
• Project Management certification (PMP, Prince2, Agile or equivalent - Preferred)

Experience

• 8+ years of experience in syndicated loans, loan agency, loan operations, banking operations, or financial technology implementations.
• Proven experience delivering large-scale banking transformation projects.
• Experience with loan system migrations, testing, business analysis and implementation.
• Experience coordinating across business and technology teams.

Preferred

• Experience with Loan IQ, ACBS or equivalent loan servicing platforms.
• Experience in digital transformation and workflow automation initiatives.
• Experience across multiple jurisdictions and regulatory environments.

Knowledge & Skills

Technical

• Syndicated lending and loan agency operations.
• Loan servicing systems and workflow platforms.
• Business process mapping and redesign.
• Data migration and reconciliation.
• UAT planning and execution.
• Vendor management.
• Business requirements documentation.
• Project governance and reporting.
• System integration concepts.

Managerial

• Stakeholder management.
• Project leadership.
• Change management.
• Influencing and negotiation skills.
• Strategic thinking.
• Problem solving and decision making.

Behavioral Competencies

Thinking Related

• Innovation and continuous improvement.
• Analytical problem solving.
• Strategic and future-state thinking.

People Related

• Strong communication skills.
• Collaboration and stakeholder engagement.
• Ability to work across business and technology teams.

Self Related

• Ownership and accountability.
• Results orientation.
• Self-starter with strong execution capability.