CCM Architect

Overview

The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

In the assigned Job Role of Architecture Consultant 2, your Area Of Responsibility will be as below:

• Participate in customer discussions to gather and analyze system requirements for performance, security and scalability.
• Provide suggestions on solution architecture, contribute to tech framework development, support enterprise architecture definition, and drive design creation
• Identify suitable technologies and tools available in the market, and perform a comparative analysis in line with client's business requirement, thereby identifying optimal architectural solution options
• Participate in developing integration strategies based on validation of proof of concept of proposed architectural solutions
• Facilitate a smooth transition by ensuring knowledge transfer and adherence to quality standards, while contributing to the build and deployment automation strategy
• Collaborate with development teams to resolve complex technical issues using solution deployment and roll out methods, during build, deployment and support phases
• Analyze system performance basis architectural solutions implemented and support in identifying potential risks in the system landscape
• Create artifacts of architectural frameworks and technical solutions, thereby enriching team's knowledge repository

Your Contribution To The Team

• The ability to analyse, design, and develop scalable and secure architectures.
• A knack for assessing multiple technologies, tools and frameworks to recommend optimal solutions.
• Understanding of integration methodologies, proof-of-concept validation and deployment strategies.
• The ability to document architectural frameworks and solutions.
• Proactive communication with internal teams and clients, ensuring alignment with business objectives.
• A knack to keep with up technical advancements to ensure relevant and effective recommendations.
• The ability to maintain standards and ensure smooth transition through knowledge transfer

Required Skill And Experience

The CCM Architect is responsible for defining and implementing enterprise-wide Customer Communications Management (CCM) solutions that enable organizations to create, manage, and deliver personalized, compliant, and omni-channel customer communications. The architect provides technical leadership, solution design, governance, and delivery oversight across CCM transformation and modernization initiatives.

Key Responsibilities

Preferred Skill and Experience

Solution Architecture & Design

• Define end-to-end CCM architecture aligned to business and enterprise architecture standards.
• Design scalable and secure communication platforms supporting print, email, SMS, mobile, and digital channels.
• Develop architecture blueprints, integration patterns, and solution roadmaps.
• Lead CCM platform selection, modernization, migration, and cloud adoption initiatives.

CCM Platform Expertise

• Architect solutions using one or more CCM platforms:
• Quadient Inspire
• Precisely EngageOne
• Doc1
• Define template standards, reusable components, style guides, and content management strategies.

The job entails sitting as well as working at a computer for extended duration. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.