Customer Engagement Manager, SMB

Built In Customer Engagement Manager, SMB 2 Hours AgoSaved Easy Apply Hybrid Chicago, IL, USA Easy Apply 70K-80K Annually Entry level 70K-80K Annually Entry levelConsumer Web • HR TechOwn onboarding, implementation, adoption, and account health for SMB customers. Manage a high-volume portfolio, provide first-line product support, identify risks, lead utilization conversations, and support renewals with Account Managers. Partner cross-functionally with Sales, Product, and Support while educating customers on platform best practices, employer brand visibility, AEO, GEO, and AI-powered search.Top Skills: Ai SearchAnswer Engine Optimization (Aeo)Generative Engine Optimization (Geo)SaaS