Client Success Manager - Data Exchange

Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.

The Client Success Manager - Data Exchange, will lead a high-performing team responsible for onboarding and integrating clients onto Unum's digital platforms. This role is focused on people management, operational excellence, and ensuring a seamless client experience while partnering with Technology, Product, and Engineering teams to drive continuous improvement.

The Role

• Lead, coach, and develop a team of Technical Integration & Implementation Consultants and Technical Graduates.
• Build a high-performance culture focused on accountability, development, and exceptional client outcomes.
• Oversee the successful delivery of API, file-based, and system integrations for clients.
• Manage team capacity, priorities, and performance to meet client and business objectives.
• Create a positive and engaging team culture by developing talent, recognizing achievements, supporting career growth, and ensuring team members are equipped to succeed and deliver exceptional client outcomes.
• Act as an escalation point for complex client and operational issues.
• Partner with Product and Engineering teams to provide client insights and drive improvements.
• Lead process improvement initiatives and support cross-functional projects.
• Use reporting and metrics to monitor performance and inform decision-making.

• 6+ years' experience in technical implementations, integrations, client services, HR technology, SaaS, or a related field.
• Proven people management experience, including coaching, performance management, and team development.
• Experience leading technical, operational, or client-facing teams.
• Strong understanding of API, file-based, and system integrations.
• Excellent stakeholder management, communication, and relationship-building skills.
• Strong analytical, problem-solving, and organisational abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Customer-focused mindset with a passion for developing people and driving results.

#Hybrid

What We Offer

Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.

Company

Unum