Technical Business System Analyst - Tampa ($88,000)

You'll serve as a trusted technical configuration and production support specialist throughout the customer lifecycle—from implementation through ongoing production support. This is not a hardware, infrastructure role. This is an L2 client facing product and production support / implementation support role.

Primary Responsibilities

• Serve as the primary technical resource during customer implementations and post-go-live support.
• Troubleshoot and resolve complex application, configuration, integration, and production issues.
• Diagnose customer-reported incidents using application logs, SQL queries, API testing tools, and system diagnostics.
• Support enterprise integrations utilizing REST APIs, SOAP services, FHIR, XML, JSON, X12, and related healthcare interoperability standards.
• Troubleshoot interface failures, authentication issues, connectivity problems, and data mapping challenges.
• Execute software deployments, configuration changes, and production releases following established change management processes.
• Participate in production incident management, issue triage, root cause analysis, and customer communications during critical incidents.
• Partner with Engineering, DevOps, and Product teams to resolve infrastructure and application issues.
• Analyze application data using SQL to validate system behavior and diagnose customer issues.
• Collaborate with customer IT teams on interface specifications, implementation planning, and technical documentation.
• Lead technical design discussions with customer technical and operational stakeholders.
• Develop deployment and go-live plans, including installation, validation, rollback planning, and production readiness activities.
• Document technical solutions, troubleshooting guides, and knowledge base articles.
• Identify opportunities to improve deployment automation, implementation processes, and customer support operations.
• Mentor junior team members and contribute to a collaborative engineering culture.
• Escalate product defects and infrastructure issues appropriately to Engineering and Platform teams.

What We're Looking For:

• 3+ years of experience in Technical Support, Technical Consulting, Systems Integration, or Application Support.
• Strong troubleshooting skills across web applications and distributed systems.
• Experience working with REST APIs, SOAP web services, FHIR, XML, JSON, and healthcare integrations.
• Proven SQL skills with the ability to investigate production data issues, optimization, writing queries.
• Some experience with incident management and root cause analysis.
• Familiarity with networking concepts, authentication, cloud-hosted applications, and enterprise infrastructure.
• Experience supporting software deployments and configuration management.
• Experience with API testing tools such as Postman.
• Understanding of OAuth, SSO, SSL/TLS, and enterprise security principles.
• Excellent written and verbal communication skills.
• Strong customer-facing consulting, implementation support and relationship management skills.
• Hybrid collaboration onsite Tues-Wed-Thurs in the office
• Drug Screen and Background check required.