Senior Business Systems Specialist

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

The Senior Business Systems Specialist is responsible for the technical implementation, configuration, and integration of our core business systems including NetSuite, Coupa, and various retail partners across the organization. You will build and maintain integrations between NetSuite and marketplace/vendor platforms with Retail partners and procurement systems (Coupa), configure workflows to meet business requirements, troubleshoot data and integration issues, and ensure data integrity across connected systems. You'll partner with engineering, accounting and operations to manage technical project timelines, document system architecture, and drive adoption through hands-on technical enablement, delivering projects on time, within scope, and aligned to stakeholder requirements.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

• Serve as the NetSuite functional and technical SME, providing guidance on system architecture, data integrity, and best practices for financial systems.
• Architect and maintain advanced dashboards, saved searches, and custom reports in NetSuite and dedicated BI tooling (Looker, Sigma, etc) to support real-time financial and inventory visibility across the organization.
• Gather requirements and lead a group of cross-functional stakeholders to architect, implement and support scalable technical solutions, including full system implementations.
• Collaborate with TFD’s engineering function on custom solutions inside and adjacent to our financial systems.
• Own the order-to-cash systems architecture for retail and marketplace channels
• Analyze existing financial and operational systems to identify inefficiencies and drive the implementation of automated, scalable solutions, and champion
• Implement automation and workflow optimizations using SuiteFlow, SuiteScript, and custom integrations.
• Contribute to the roadmap of financial tooling across TFD with respect to system stability, scalability, and anticipating the needs of the future.
• Manage financial system configurations, role permissions, and upgrade cycles; coordinate testing, deployment, and post-go-live support with cross-functional stakeholders.
• Develop and maintain SOPs, process documentation, and training materials to ensure scalable adoption of integrated financial tools.
• Lead enablement sessions and provide hands-on training to finance, operations, and business users on new features, customizations, and process enhancements.

• You have 7+ years experience operating in and maintaining financial tools and deep experience integrating NetSuite with third-party tools and managing complex data pipelines into and out of an ERP.
• You have advanced familiarity with multiple of the following tools: ERP systems, payment processors, transportation management systems, procure to pay platforms, IPAAS, tax software, demand planning tools.
• You have hands-on experience with NetSuite, including SuiteScript (SuiteScript 2.x), SuiteFlow, SuiteAnalytics/saved searches, and customizing records, forms, and workflows.
• You have experience building and maintaining API integrations (REST/SOAP), including authentication, error handling, and data mapping between systems.
• You have familiarity with EDI standards and marketplace integration requirements for various retailers.
• You have demonstrated experience with SQL skills for querying, validating, and troubleshooting data across integrated systems as well as an understanding of data structures and schema design to maintain integrity across connected platforms.
• Experience with version control (e.g., Git) and basic scripting (JavaScript, Python) for automation and integration support.
• You're a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making.
• You are an owner, have expert-level problem-solving skills, and can prioritize tasks effectively, with a strong attention to detail and a focus on efficiency.
• You love dogs!

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. We ask all team members to be in office 4 - 5 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion.

At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships.
We anchor this belief in a simple phrase: “Everyone’s welcome at the dog park.” No matter your background, identity, or role, there’s space for you here. There’s no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it’s about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow.

We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we’re listening and learning from our Team.

Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive.

• Dog-friendly office in SoHo
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

We’re happy to answer any questions you may have about the position or our hiring process - please reach out at [email protected].

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is USD annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

NYC Pay Range

$160,000—$170,000 USD