Bilingual Claims Specialist (Spanish)

Your Impact at GEICO

As a Bilingual (Spanish/English) Auto Claims Specialist, you’ll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and steps to get back on the road safely.

Como especialista bilingüe, brindarás tranquilidad a los clientes ofreciéndoles soluciones cuando más lo necesitan, siempre con empatía y cuidado. Guiaras a nuestros clientes a través de su cobertura y en cada paso necesario para que puedan regresar a la carretera con seguridad.

What Makes This Opportunity Exciting?

• Compensation & Incentives:
• Starting Salary: $20.84 - $26.05/hour ($41,992.60- $52,490.75 annually).
• Differentials: +10% Bilingual Skill: +10% for evening shifts; +20% for weekends.
• Bonuses: $1,500 sign-on for licensed candidates.
• Benefits:
• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth:
• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Workplace Flexibility:
• Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
• Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.
• Office Location: 3535 W Pipkin Rd., Lakeland, FL 33811

How You’ll Make a Difference

• Customer Interaction: Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Meaningful Impact: Drive customer satisfaction through meaningful interactions.

What We’re Looking For

• Experience & Qualifications:
• Customer-facing Claims experience preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Adjusters license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.
• Fluency in Spanish and English required.
• Core Skills:
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Availability:
• Available to work evenings, weekends, and holidays.