Senior Cloud Engineer

Senior Cloud Engineer

Location: London - office based with occasional travel to client sites

Salary: Up to £50,000

Environment: Managed IT Services / MSP

The Role

We're looking for an experienced Senior Cloud Engineer to join a small, technically focused Managed IT Services provider supporting a range of growing businesses.

This is a hands-on senior position covering cloud systems, infrastructure, networking and security, with responsibility for more complex technical work and escalations.

You'll work across firewalls, security incidents, Active Directory, Group Policy, Intune/MDM and networking, while also supporting client projects and helping improve their overall IT environments.

This isn't purely a support role. You'll be expected to take ownership of complex technical issues, build strong client relationships and confidently recommend solutions based on customers' technical and commercial requirements.

Key Responsibilities

• Provide senior-level support across client cloud, infrastructure and security environments.
• Act as an escalation point for complex firewall, networking and security issues.
• Investigate security breaches and perform root cause analysis.
• Configure, manage and update firewalls and routers.
• Create and manage Group Policies (GPOs) within Active Directory environments.
• Configure and manage Microsoft Intune and other MDM platforms.
• Create and configure VLANs and support wider network changes.
• Support Microsoft 365 environments, including Conditional Access and SharePoint.
• Create scripts to improve cloud deployment and reporting, primarily within SharePoint.
• Take ownership of complex technical escalations through to resolution.
• Deliver client projects on time and within budget.
• Build trusted relationships with customers and provide clear technical recommendations.
• Explain technical solutions clearly to both technical and non-technical stakeholders.
• Maintain accurate security, network and infrastructure documentation.
• Coordinate with external suppliers and other technical teams where required.

What We're Looking For

• Strong knowledge of firewalls, ideally FortiGate.
• Experience investigating security incidents and carrying out root cause analysis.
• Strong Active Directory and Group Policy creation and management experience.
• Good Microsoft Intune / MDM configuration and deployment experience.
• Experience creating and configuring VLANs.
• Strong networking knowledge covering firewalls, routers and network troubleshooting.
• Microsoft 365 experience, including Conditional Access and SharePoint.
• Strong Windows hardware and infrastructure troubleshooting experience.
• Experience working across a variety of technologies within a support environment.
• MSP or outsourced IT experience would be highly beneficial.
• Ability to independently own complex technical issues and projects.
• Strong customer-facing and communication skills.
• Relevant technical certifications or evidence of continued professional development.
• Power BI knowledge would be advantageous.

What's on Offer

• Salary up to £50,000.
• Exposure to a broad range of cloud, infrastructure, networking and security technologies.
• Opportunity to take ownership of complex technical work and client environments.
• Autonomy to improve and develop technical solutions.
• Opportunity to develop skills across new and emerging technologies.
• Genuine progression opportunities within a small, technically focused business.
• Flexible benefits package including options around childcare and medical cover.

Working Pattern

The role is office based and works 40 hours per week, with core hours of 09:00-17:30. There is a four-week rota covering an 08:00 start and Saturday emergency support for a small number of key clients. Occasional travel to customer sites will also be required.