Technical Support Specialist

Company Description Deckers Brands is a global organization that has been building and elevating lifestyle and performance brands since 1973. The company designs, markets, and distributes footwear, apparel, and accessories for everyday wear and high-performance activities, with a portfolio that includes UGG®, HOKA®, and Teva®. Deckers fosters a culture where every team member is encouraged to bring an authentic self to work and is supported as a whole person. The organization emphasizes holistic wellbeing, strong collaboration, and a commitment to delivering outstanding business results. Deckers is dedicated to creating an engaging workplace and making a positive impact in local communities and worldwide.
Role Description This full-time, on-site Technical Support Specialist role is based in Sakura. The Technical Support Specialist will provide front-line technical assistance to internal users, diagnosing hardware, software, and network issues and guiding users through solutions. Responsibilities include responding to support tickets, documenting issues and resolutions, and escalating complex problems to senior technical staff when needed. The role will involve collaborating closely with cross-functional teams to support business applications, maintain service quality, and ensure minimal downtime. The specialist will also contribute to creating knowledge base articles, improving support processes, and promoting a high standard of customer satisfaction.
Qualifications

• Strong Technical Support skills with experience handling hardware, software, and basic network issues.
• Analytical Skills to diagnose problems, interpret error messages, and identify root causes efficiently.
• Customer Support and Customer Satisfaction focus, with the ability to communicate clearly and empathetically.
• Troubleshooting abilities for resolving technical incidents and following structured problem-solving approaches.
• Effective written and verbal communication skills in English; additional language skills are a plus.
• Ability to work on-site in Sakura, manage multiple priorities, and collaborate in a team-oriented environment.
• Familiarity with ticketing systems, remote support tools, and common operating systems.
• Relevant technical certification or diploma, or equivalent practical experience in IT support.