(CF50)FW客戶服務工程師 (FAE)

工作說明

Job Summary

This is a position for an embedded software engineer (leaning toward FAE) based in Taiwan, responsible for technical support primarily for customers in China and Taiwan for the Nuvoton Bridge-IC products that is SoC incorporating ARM CPUs. You will work on the bridge-IC platforms that include various interfaces such as USB and DisplayPort, MIPI, as well as image and audio processing functions, and provide technical support for customer product development, evaluation, and mass-production ramp-up through software modifications according to customer requirements and assistance with customer software development.

Main duties (Responsibilities)

FAE duties for customers in Chinese-speaking regions

• Technical support services for customers in Taiwan and China
• Responding to technical inquiries related to embedded software
• Analyzing issues, isolating causes, and providing resolution support during customer software development
• Hearing customer requirements, organizing technical requirements, and proposing implementation methods
• Participating in technical meetings with customers (in-person/online), providing technical explanations and coordination
• Ongoing technical support during customer product evaluation and mass production ramp-up phases

Modifying embedded software and providing technical fixes

• Modification and adjustment of software for the bridge-IC based on customer requirements
• Device drivers, middleware, reference software
• Operation verification and debugging of functions related to USB, DisplayPort, image processing, and audio processing
• Bug reproduction testing and verification using evaluation boards and customer systems

Collaboration within and outside the company

• Feedback to internal development teams on technical issues and defects reported by customers
• Organizing workarounds, limitations, and recommended settings
• Creation and updating of technical documents, FAQs, and application notes for customers
• Technical customer support and proposal assistance in collaboration with the HW and Sales departments

教育程度

大學

碩士

擅長工具

C, C++,

工作技能

Required Qualifications

• Experience in embedded software development using C/C++
• Experience using ARM-based SoCs or microcontrollers
• Development and debugging experience in embedded Linux or RTOS environments
• Practical experience in software bug analysis and root cause investigation
• Ability to communicate technically with customers
• Resides in Taiwan / able to work in Taiwan

Preferred Qualifications

• Experience as a semiconductor FAE, application engineer, or technical support
• Ability to provide technical support in Chinese (Traditional/Mandarin)
• Experience dealing with ODM/OEM customers in China and Taiwan
• Knowledge of high-speed interfaces such as USB, DisplayPort, HDMI, MIPI, etc.
• Knowledge and experience related to image processing (ISP, Video Codec) and audio processing
• Experience in development or validation of AR/XR devices or similar products

Desired Characteristics

• Someone who can accurately understand customers' technical issues and propose practical solutions
• Someone who can coordinate and explain as a bridge between the development team and customers
• Someone who can flexibly respond to the fast-paced development style of Greater China customers
• Someone who wants to contribute to the success of customer products through technical support