group manager, creative operations – Brand Engagement

Now Brewing – group manager, creative operations – Brand Engagement! #ToBeAPartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As the group manager, creative operations on the Brand Engagement team, you will lead the operational engine that enables world‑class creative culture work across Starbucks. This role exists to bring operational excellence, clarity, and accountability to a fast‑moving portfolio of brand‑building work that spans social media, influencer and creator campaigns, experiential activations, partnerships, ecommerce, and global initiatives.

In this role, you will set the vision, strategy, and operating model for creative and project operations, ensuring the Brand Engagement team delivers high‑quality, scalable, and timely creative experiences that deepen customer connection and elevate the Starbucks brand.

As a group manager, creative operations - Brand Engagement, you will…

• Own the operating model for Brand Engagement work – Design and evolve end‑to‑end workflows, governance, and accountability across always‑on and campaign‑based workstreams, ensuring speed, clarity, and consistency.
• Drive planning, resourcing, and project excellence – Establish master timelines, capacity plans, and integrated trackers across social, influencer, experiential, partnership, and sponsorship initiatives.
• Ensure disciplined execution – Lead weekly status meetings, maintain visibility into risks and interdependencies, and proactively remove blockers to keep work on track.
• Strengthen agency and partner accountability – Oversee agency ways of working, ensure clear ownership of deliverables and timelines, and improve day‑to‑day collaboration with external partners.
• Enable strategic focus for the team – Reduce operational burden on Brand Engagement leaders and managers so they can focus on strategy, creativity, and cultural impact.
• Partner and influence cross‑functionally – Collaborate closely with marketing, brand, digital, retail, legal, and product teams to align priorities and execution across a complex, matrixed organization.
• Develop and lead teams – Inspire, coach, and grow a high‑performing creative operations and project management organization while modeling Starbucks values and leadership behaviors.

We’d Love To Hear From People With

• Progressive leadership experience in creative operations, project management, marketing operations, or similar roles supporting high‑volume, cross‑functional work
• Demonstrated ability to stand up centralized project management, timelines, and tracking across multiple concurrent initiatives
• Strong business and operational acumen, including experience with budgeting, forecasting, and capacity planning
• Proven success driving accountability with agencies and external partners
• A collaborative leadership style with the ability to influence without authority
• Experience leading, developing, and inspiring operational and project management teams
• Education: Bachelor's degree minimum, MBA or Masters preferred
• Years of experience in specific field or utilizing designated skills: 8-12 years

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.