Application Support Analyst

Our client is seeking an Application Support Engineer to provide production support for business-critical trading applications used within a fast-paced financial markets environment. This role partners directly with traders, technology teams, and global support organizations to ensure stable, reliable application performance throughout the trading day.

You'll investigate production incidents, troubleshoot technical issues, coordinate with engineering teams, and contribute to improving operational stability across multiple trading platforms.

Responsibilities:

• Provide production support for mission-critical trading applications
• Troubleshoot application, database, and infrastructure issues
• Monitor system health and respond to production alerts
• Coordinate issue resolution with development and infrastructure teams
• Execute operational support procedures
• Document incidents and communicate status updates
• Support continuous improvement initiatives
• Work closely with business stakeholders in a fast-paced environment

Role Requirements:

• Experience supporting enterprise applications in production
• Linux and Windows troubleshooting experience
• SQL querying skills
• Strong analytical and problem-solving abilities
• Experience supporting financial services or capital markets environments
• Excellent communication skills
• Ability to prioritize multiple production issues
• Familiarity with incident management processes

Nice to Have:

• FX or Fixed Income experience
• Trading platform experience
• Monitoring platforms such as Splunk or Grafana
• ITIL experience
• Market data platform exposure