Device Support Technician

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

• Stage and set up devices for the studies in field or onsite. Study set-up may involve engaging with engineering
• Load software onto devices using Android developer/platform tools commands and scripts
• Provide accurate, time sensitive, and effective solutions/assistance to researchers during studies
• Act as the main POC for device troubleshooting
• Improve and maintain the repository of manual test scenarios
• Work with engineers to improve our test coverage and facilitate the communication with researchers. Coding will not be needed here, mainly looking for someone familiar with the software lifecycle.
• Involved with asset management of test devices and field recording equipment
• Use the ticketing system to open, track, and resolve all device related issues
• Build and maintain relationships with our QA employees within VR platforms
• Travel will be involved, potentially international

• 2+ years experience in an QA or IT role
• Experience troubleshooting Android through Android developer tools (ADB & Fastboot)
• Experience PC/Mac/Mobile recording software
• Education Relevant degree or proven track record
• Familiarity with UX and usability research and methods
• Detail oriented and has outstanding interpersonal skills
• Ability to ramp up on internal processes and tools
• Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility
• Experience troubleshooting iOS devices
• Demonstrated ability to work independently
• Excellent oral and verbal communication skills / Compelling communication and a strong customer service orientation
• Experience with virtual reality and gaming is a plus

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#Onsite

Pay Range

$33.66—$36.06 USD