Manufacturing IT Support Engineer

Manufacturing IT Support Engineer

Overview / Summary

We are seeking a Manufacturing IT Support Engineer to provide technical support within a manufacturing plant environment. This role will support IT applications, infrastructure, operating systems, end-user productivity tools, plant floor systems, local network equipment, and servers. The position requires flexibility to support a multi-shift, 24x7 manufacturing operation, including weekend production when necessary.

Key Responsibilities

• Provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools throughout the manufacturing environment.
• Work on site with flexible hours to support a multi-shift operation and weekend production when necessary.
• Support plant floor systems and corporate teams by resolving incidents, performing triage, executing business continuity plans, supporting escalations, and providing hands-on technical support.
• Focus on the integration and long-term maintenance of applications and hardware.
• Interface with IT and business owners to prioritize improvement efforts.
• Assist the Site IT Manager with managing assignments and workload.
• Develop, maintain, and share accurate support documentation.
• Support local network equipment in a Cisco-based environment.
• Support local servers across physical and virtual environments in Windows and Linux-based ecosystems.
• Support technology deployments and expansion efforts utilizing IIoT, iOS, software-defined networking, mobile, and Android-based equipment.
• Support a high-pressure production environment and a 24x7 operation.
• Work in a semi-tempered plant floor environment that may involve hot, cold, and dirty conditions.

• 2-year or higher college degree.
• Eagerness to learn, adapt to, and embrace new technologies.
• Strong desire to learn manufacturing and business practices from an IT perspective.
• Broad business and manufacturing mindset.
• Understanding of computer-based tools and computing infrastructure.
• Interest in processes that support manufacturing operations.
• Willingness to work in a high-pressure production environment.
• Commitment to supporting a 24x7 operation.
• Willingness to work on site with flexible hours in support of a multi-shift operation.
• Willingness to work in a semi-tempered plant floor environment.
• High school education.

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.