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Axelon Services Corporation Linkedin · Posted 9d ago

IT Application Support Specialist

Exeter

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Indexed description

Summary

  • Location: Exeter, NH
  • Duration: 1 year contract

Responsibilities

  • Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets.
  • Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
  • Provides end-user notices of real-time issues within the environment.
  • Collaborates with more senior team members and other support teams to identify defects and user impact.
  • Seeks to understand new functionality being implemented for monthly releases.
  • Identifies opportunities for continuous improvement.
  • Adheres to metric-driven objectives including time to resolve and number of closures per day.
  • Participates daily in all required team and support group meetings.

Requirements

  • Minimum 5 years of IT experience.
  • Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required.

Preferred Skills

  • 1 year Insurance experience preferred.
  • Mainframe, Guidewire Suites, NexThink, AppDynamics, and/or Splunk experience a plus.
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