Business Service Desk Specialist (German Speaking)

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Business Service Desk is a newly established team at A1 that will provide high-quality technical support to corporate customers in an international environment.

We are looking for motivated Service Desk Specialists who will serve as the first point of contact for incidents and service requests, support customers in their daily operations, and contribute to maintaining a high standard of service delivery.

Your Daily Routine Would Include

• Receiving, registering, and handling incidents and service requests via phone, email, and ticketing systems.
• Analyzing, categorizing, and prioritizing requests in accordance with agreed Service Level Agreements (SLAs).
• Performing initial troubleshooting and resolving incidents at 1st and 2nd level support.
• Documenting and tracking cases in the ServiceNow ticketing system.
• Escalating and coordinating with specialized technical teams when necessary.
• Supporting corporate users in Microsoft 365 environments, client devices, and standard business applications.
• Participating in the improvement and optimization of Service Desk processes.
• Complying with information security and data protection policies.

• Technical education or experience in an IT Support / Service Desk environment.
• Good knowledge of Microsoft Windows and Microsoft 365.
• Basic knowledge of information technologies.
• Experience working with ticketing systems (ServiceNow is considered an advantage).
• Strong analytical thinking and customer-oriented mindset.
• A proactive attitude and understanding of customer needs.
• Ability to work effectively in a dynamic environment.
• German language proficiency at a minimum B2 level.
• Good command of English will be considered an advantage.
• Experience handling SLA-critical incidents will be considered an advantage.

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office;.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Any questions? Contact Mariya Ivanova.

Sounds good? Apply now!

Only shortlisted candidates will be contacted.