Onsite Support Engineer

Job Description

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Onsite Support Engineer

Key Responsibilities

• Provide on-site Level 1 technical support for desktops, laptops, and peripherals at the customer’s location.
• Deliver remote troubleshooting support via phone, email, or ticketing systems as required.
• Manage the IT asset lifecycle, including deployment, configuration, maintenance, and disposal coordination of hardware.
• Administer and support Microsoft Office 365 and Outlook, resolving user issues related to email, calendar, and collaboration tools.
• Set up, configure, and troubleshoot Audio/Visual (A/V) and video conferencing equipment for meetings and corporate events.
• Perform system installations, upgrades, and patching for Windows and macOS environments.
• Maintain accurate inventory records and documentation in line with ITIL processes.
• Escalate complex issues to relevant teams or vendors, while retaining ownership of tickets through to resolution.

Required Skills & Qualifications

• Experience: 1–2 years of hands-on experience in desktop support, helpdesk, or similar technical role.
• Operating Systems:
• Proficiency in Windows and macOS
• Basic working knowledge of Linux is an advantage
• Technical Skills:
• Strong understanding of desktop hardware and software configurations
• Hands-on experience with Microsoft Office 365 and Outlook
• Familiarity with ITIL processes and service management practices
• Soft Skills:
• Strong communication skills in English and Korean (written and verbal)
• Good interpersonal skills, with the ability to support users at all levels
• Effective time management and multitasking in a fast-paced environment
• Problem Solving:
• Ability to diagnose issues logically and provide timely, effective solutions
  

Working Hours

• Shift: Office hours (9:00 AM – 6:00 PM)
• Working Days: Monday to Friday
• Location: Client site at Yeongdeungpo-gu, Seoul

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.