Support Engineer – Lead Programmer Analyst (Exp: 5 Yrs to 8 Yrs)

We are looking for a highly skilled and experienced Support Engineer to join our team as a Lead Programmer Analyst.

Required Skills

• Experience should have 5 to 7 Years of support engineering.
• Strong experience in Unix/Linux administration and troubleshooting.
• Good knowledge of Shell Scripting (Bash/Korn Shell).
• Strong SQL skills, including joins, subqueries, data validation, and troubleshooting.
• Hands-on experience with Control-M scheduling and batch job monitoring.
• Good experience with IBM WebSphere Application Server / WebSphere Liberty.
• Experience in application deployment, configuration, startup/shutdown, and troubleshooting.
• Good understanding of application logs and production support processes.
• Experience working in ITIL/production support environments.
• Strong analytical and problem-solving skills.
• Understanding on the SDLC.
• Understanding on the Agile methodologies.
• Communication with customer and producing the Daily status report.
• Should have good oral and written communication.
• Should be a good team player.
• Should be proactive and adaptive.

• Experience with Java/J2EE applications.
• Knowledge of WebSphere MQ / IBM MQ.
• Exposure to CI/CD and deployment tools.
• Knowledge of monitoring tools such as AppDynamics, Splunk, Dynatrace, or similar.
• Experience with incident, problem, and change management.
• Exposure to cloud environments such as AWS, Azure, or GCP.

• Provide L2/L3 production support for enterprise applications.
• Monitor and troubleshoot applications running on WebSphere / WebSphere Liberty.
• Perform Unix/Linux system monitoring and troubleshooting.
• Develop and maintain Shell scripts for automation and operational activities.
• Monitor and manage batch jobs using Control-M.
• Troubleshoot Control-M job failures, dependencies, scheduling issues, and rerun jobs as required.
• Write and execute SQL queries for data validation, troubleshooting, and issue analysis.
• Analyse application logs and identify the root cause of production issues.
• Perform application deployments, configuration changes, and restart activities.
• Coordinate with development, database, infrastructure, and other support teams for issue resolution.
• Handle incidents, service requests, and change requests within agreed SLAs.
• Participate in production releases and provide post-deployment support.
• Prepare and maintain operational documents, runbooks, and support procedures.
• Participate in on-call and weekend support as required.
• Identify repetitive operational activities and implement automation wherever possible.