Field Application Engineer - Hardware Server

We are seeking a Field Application Engineer (FAE) with proven technical expertise to support our customers, solve complex problems, and contribute to successful design wins. The FAE will work closely with customers at all levels and collaborate across Product Management, sales and support teams to deliver effective solutions.

Essential Duties and Responsibilities:

• Involve technical discussions and troubleshooting efforts for complex customer issues.
• Ability to work as highly technical problem solver, understand system architecture, hardware, and software interaction.
• Collaboration, Working with Sales, Management, and Operation teams to initialize or support ASUS server products.
• Attention to detail is a must for projects, which may include many moving parts in the equation.
• Gathering business and application requirements from the customer, including forward interaction and promotion of ASUS products.
• Serve as a trusted technical resource for peers by sharing best practices and supporting complex issue escalations.
• Identify opportunities to improve team processes, documentation, and technical resources.
• Communication with engineers from the technical team at the Taiwan headquarters to solve technical issues
• Support for new project development of customers
• Collect & Manage Electromagnetic Compatibility Registration (KCC) related data and schedule the test
• If required, visit and work in data center environment, including standing, bending, and lifting equipment.

Knowledge and Skills:

• 5+ years of experience as a Field Application Engineer (FAE) or in a related technical customer-facing role, providing technical support and solutions for server products.
• Able to support, partner and answer pre-sales and post sales technical engineering questions to internal sales team and external stakeholders
• Experience in installing, configuring and maintaining server platform (rackmount, blade, tower), motherboards, CPU, (Intel Xeon, and AMD EPYC) CPU and Memory, storage (SATA/NVMe), networking (10/25/100GbE).
• Customer focused and analytical mindset with good verbal and written communication skills.
• Ability to multi-task and manage workflow priorities
• Focused on taking initiative to solve problems and create positive results.
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions.
• Highly technical problem solver who understands system architecture, hardware and software interaction.
• Excellent written and verbal communication skills in English.
• Strong background and experience with x86-based server architecture, familiarity with Firmware, Linux, BIOS, BMC, Windows and virtualization platforms(VMware, Hyper-V).

Education

• University degree (Bachelor) in related field.