Network Control Specialist

Job Description:

• Seeking a Network Control Specialist that will monitor, analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to end users on the network.
• This position is part of a 24x7 network control environment, working shifts include nights and weekends when needed.
• Perform root cause analysis to determine a plan of action for restoring customer’s services
• Operate among a myriad of internal teammates and external telecommunication partners to follow through with operational processes and improve restoration times.
• Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
• Document Trouble Tickets and Change Requests of all related activities
• Support short-term emergency evacuation to local or remote backup facilities.

Qualifications:

Bachelor’s degree in Telecommunications Engineering, Networking, Information Technology or related field, or a combination of 2 years of directly related work experience, post-secondary education and/or industry Certifications.

Experience with domain knowledge of L1 through L4 of the OSI Model.

Experience with the following:

L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.

Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.

Change Management practices.

Preferred Additional Skills:

Experience working with Long Term Evolution (LTE), Radio Frequency (RF) and VPN technologies.

Experience with call center phone systems and ability to work in a fast-paced environment.

Prior experience required in maintaining high service levels in a demanding customer support services environment.

CCENT, CCNA, CCNP and/or ITIL v3/4 certifications.