Technical Support (Mekari Officeless) - Jakarta

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Diagnose and resolve related issues from the user, including Application, Web Dashboard or etc based on user descriptions.
• Prepare troubleshoot documentation or Bug Fixing Document to direct supervisor.
• Analyze and support Team Customer Experience related with user request/Complaint and also giving the suggestion to improve the system.
• Handle Daily Tickets and User Complaint from Customer Experience Team.
• Foster positive relationships and collaboration with both internal and external parties to achieve operational and business goals.
• Coordinate with the Infra Team in managing the Core System Application Server. If any cases related with Infrastructure Team.
• Report to the Direct Supervisor and summarizing the total issue Solve or Not Solve in Every Day.
• Coordinate with Team Project or Team Product, If any cases need improvement from product side or our platform.

Requirements

• Minimum Diploma in Information Technology, Information Systems, or Computer Science.
• Fresh Graduate (with student organization experiences) or 1 year experience as an IT Helpdesk Support or Application Support.
• Understanding of programming languages like Javascript, SQL and MongoDB.
• Foster positive relationships and collaboration with both internal and external parties to achieve operational and business goals.
• Strong verbal and written communication skills to interact with users and document issues clearly.
• Have high analytical skills in analyzing cases quickly and accurately.
• Ability to manage multiple tasks and prioritize effectively.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/FAQMekariHiringENG or bit.ly/FAQMekariHiringINA to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!