Technical & User Support Officer

Recruitment for PT Dian Abadi Perkasa

(Subsidiary of PT Indocement Tunggal Prakarsa Tbk.)

Position Overview

This role is responsible for ensuring high operational availability and stability for IT support. The position will deliver exceptional IT support services to employees and provide 24-hour coverage for computer systems—either on-site or remotely—based on business needs.

Key Responsibilities

• Ensure the availability and stability of IT support operations.
• Provide high-level IT support to employees, including 24/7 coverage as required.
• Serve as a helpdesk in the absence of a Helpdesk Officer—receive user issues, take follow-up actions via the MIS Helpdesk system, and ensure optimal IT operations.
• Coordinate with and assist HC Group IT in infrastructure implementation and service delivery.

Qualifications

• Minimum Bachelor’s degree in Computer Engineering, Technical Computing, or Computer Science, with a GPA of 3.0 or above.
• At least one (1) year of relevant work experience is preferred.
• Experience in diagnosing and resolving network and data communication issues in 24/7 IT operations.
• Willing to be assigned to the Citeureup Plant Site – Bogor, with a shift schedule pattern.
• Strong communication, leadership, interpersonal, and teamwork skills.
• Proficient in PC troubleshooting, Microsoft Office 365 products (including Exchange or Outlook), and network topology configuration.
• Fluent in both English and Bahasa Indonesia, written and spoken.