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WNC Corporation Linkedin · Posted 3mo ago

Customer Engineer

Branchburg, New Jersey, United States

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Indexed description

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Duties and responsibilities

  • Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE)
  • Support product technical acceptance and certification
  • Operate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipment
  • Analyze and resolve complex DOCSIS related issues to reduce customer downtime
  • Understand about IPTV, video delivery systems, and CDN infrastructure
  • Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
  • Provide and improve automation test items request to improve efficiency and reduce human intervention time
  • Engaging with product group in L2 and L3 level problem escalation
  • Frequent vendors and customer meetings and visits for product feedback and future opportunities
  • Provide technical post-sales support to R&D team
  • Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
  • Adhere to bug tracking process per corporate product development lifecycle

Requirements And Qualifications

  • BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience
  • Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
  • Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
  • Able to demonstrate scripting skills in shell, and batch scripts
  • Team players being able to adapt to multicultural environments
  • Willingness to learn and explore new technologies
  • Big plus with experience in wireless and wired telecommunication industry
    • Hands on testing with DOCSIS 3.1 and later
    • Hands on testing with Fiber
    • Hands on debugging with Video Streaming commercial devices
    • Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN
    • Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,….
    • Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
  • Willing and able to travel
  • Ability to work in a team as well as an individual contributor when necessary
  • Out of the box thinking. Critical thinker and problem-solving skills
  • Ability to provide alternative solutions to achieve goals in a dynamic environment
  • Analytical skills & attention to details
  • Ability to work under pressure and maintain deadlines
  • Good time-management skills
  • Great interpersonal and communication skills
Education

Bachelor

Work Experience

Language

Skills

Communication & Collaboration: Capable of effective communication and collaboration with clients and internal teams., Customer Service Orientation: Possesses strong customer service awareness and can enhance customer satisfaction., Learning & Adaptability: Continuously learning new technologies and able to quickly adapt to technological changes., Problem-Solving: Able to quickly identify and resolve technical issues, providing effective solutions., Technical Proficiency: Familiar with the installation, configuration, and maintenance of network communication equipment.

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