Member Technical Staff - DevEx (NKP)

The Opportunity

As a Member Technical Staff - DevEx (NKP) at Nutanix, your role will be to handle escalated customer problems on a day-to-day basis as a Sustaining Engineer. You will be a vital part of our mission to maintain Nutanix's high industry standard NPS (Net Promoter Score) by providing excellent engineering assistance alongside our support organization to our valued customers. What makes this role particularly interesting and unique is the opportunity to tackle complex customer issues, engage in challenging problem solving, and the ability to learn about the core product both breadthwise and in-depth in the Nutanix Kubernetes Platform area. We encourage you to apply and be a part of our talented team!

About The Team

Engineering / R&D at Nutanix

The Dev-Extension team (“DevEx” for short) at Nutanix is a 70+ person team located primarily in the US and India. They play a crucial role in maintaining a high NPS score by solving and root causing challenging customer problems at a code level. The entire company admires their successes, and they have been often recognized in multiple R&D All Hands. What sets them apart is their commitment to sustaining engineering and their ability to address customer issues efficiently and holistically.

Your Role

• Work as a part of the extended software development team on Software Features/Bugs
• Address Customer Escalations to Engineering
• Diagnose and debug deep and insidious issues. Provide workaround and fixes for those issues
• Develop automation tools to find bottlenecks and do root cause analysis and corrective action
• Engage with customers and support when needed to solve production issues
• Develop a deep understanding of complex distributed systems, and design innovative solutions for customer requirements
• Work in NKP related areas like Docker containers, Kubernetes, Nutanix's Management Plane (Prism Central) and its dependent services like MSP, IAM, Object Storage and Self-Service
• Perform in-depth troubleshooting of NKP deployment, upgrades, migration, scalability, and networking issues
• Design and develop tools to improve debuggability of the product and enhance serviceability
• Work closely with SW Development, QA, Documentation and Product Management teams apart from other DevEx teams to deliver high-quality products in a fast-paced environment
• Program in Linux environment and employ robust software engineering practices to develop and maintain reliable, field-serviceable, and maintainable software components

• Bachelor's in Computer Science with 4-6 yrs of industry experience -OR- Master's in Computer Science with 2-3 yrs of industry experience
• Extensive working knowledge of Kubernetes (components, state machine, peripheral modules and workflows like deployment and upgrades)
• Love of programming and rock-solid experience in one or more languages: C, C++, Python or Golang, ideally for enterprise-quality software
• Extensive knowledge of UNIX/Linux or expertise in Windows
• Development experience in file systems, operating systems, hypervisors, networking, distributed systems management
• Experience working with virtualization technologies like Linux KVM, VMware, Hyper-V, Xen (KVM and VMware preferred)
• Familiarity with OS internals, concepts of distributed data management, and design/implementation tradeoffs in building clustered, high- performance, fault-tolerant distributed systems software
• Strong written, verbal, and collaboration skills
• Team player that works well in fast-paced situations and startup environments

On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between CAD $132,000 and CAD $198,000 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.