Customer Success Manager

CDW Customer Success Manager An Hour AgoSaved Hybrid Houston, TX, USA 95K-100K Annually Senior level 95K-100K Annually Senior levelInformation TechnologyManage a portfolio of technology service customers through onboarding, adoption, account management, performance monitoring, retention, renewals, and growth support. Serve as the primary customer contact, coordinate internal teams, resolve escalations, deliver reporting and account reviews, gather feedback, and recommend improvements. Use Salesforce, Power BI, Excel, Repair Engine, Trainual, and other systems to track accounts, tasks, service issues, and customer health.Top Skills: ExcelPower BIRepair EngineSalesforceTrainual