Senior Specialist, Production Services Application Support Analyst

Job Description

We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team. This role is located in Pune.

In this role, you’ll make an impact in the following ways:

• Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities
• Willingness to work in shifts and weekend/holidays
• Application Support, support maintenance changes (Infrastructure patching and upgrades), application releases / deployments and enterprise events ( Disaster Recovery drills , Data Center rotations ).
• Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
• Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
• Produce Ad hoc Reports for business users from database and periodic updates on the transaction volume statistics to senior management.
• Support Infrastructure and Interfacing applications changes.
• Provide on-call support on rotational basis.

To be successful in this role, we’re seeking the following:

• Bachelor's or higher degree in computer science/ engineering or a related discipline, or equivalent work experience required
• 5 to 8 years of working/hands-on experience in distributed application support.
• Knowledge in Databases & Query Language - Should have hands-on working experience SQL/ Oracle / DB2 / MSSQL
• Working knowledge in Unix/Linux/Windows environment - Should have knowledge Unix/Windows Commands
• Should have good hands-on experience in Monitoring & Debug Tools like AppDynamics/ Splunk / Grafana / Moog soft or similar tools.
• Knowledge of UNIX, Shell Script, IIS /Tomcat/ WebSphere Application Servers
• Knowledge of Spring, IBM MQ, KAFKA
• Knowledge on scheduling tools like CTRLM
• Basic knowledge on Cloud platform - Container, App Engine, Command Line Interface (CLI)
• Basic knowledge on Java or .Net - able to understand the code and exception from the logs.
• Good to have knowledge on Gitlab, Confluence, Jira , NoSQL db ( Mongo ) , and BPM tools like Pega.
• Experience in Incident Management, Change Management, and Problem Management
• Knowledge of LLM prompt engineering and evaluation, RAG-based grounding on enterprise knowledge, tool/function calling and agentic workflows.
• Experience in Automation and Banking Domain ( Payments ) is advantage
• Strong analytical and communication skills - both verbal and written

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.