Service Desk Administrator

WeDoData is a specialist recruitment company that focuses on non-teaching support in the education sector.

Are you looking for a role where you can build your IT skills while gaining a recognised qualification?

We’re recruiting an on-site Service Desk Administrator for an education client of ours in Cambridgeshire. You’ll be the first point of contact for service desk queries, helping colleagues with everyday issues, keeping requests moving and making sure information is recorded accurately.

The role will include responding to tickets, calls and emails, carrying out data administration, producing simple reports, maintaining user guides and helping the team spot recurring issues or areas where the service could work better. You don’t need years of IT experience.

We’re looking for someone who is organised, comfortable using Microsoft Office, good with people and confident working with data. You’ll need a relevant Level 2 IT qualification and GCSE English and Maths at Grade 4/C or equivalent.

A big part of the opportunity is development. Alongside the job, you’ll work towards a Level 3 Digital Support Technician Apprenticeship, with 20% of your paid working time set aside for training and study.

You’ll also receive 30 days’ holiday plus bank holidays and discretionary days, along with membership of the Local Government Pension Scheme.

Due to the nature of this role, it will be fully on-site.

Unfortunately my client is unable to provide sponsorship.

For more information, please call Jay on 0117 3027500 or apply as soon as possible. Also feel free to e mail me at [email protected]

If this role isn't quite right for you please feel free to share with anyone you think might be better suited.

WeDoData (Bristol) Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment.

Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. In accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.