Account Executive (Remote: New York) Westchester Area

Westchester Area

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Account Executive is a highly motivated, dynamic, service-oriented individual responsible for building and maintaining strong professional relationships with Vitu clients. The Account Executive will provide training, consultation, and support on all state regulations and practices related to vehicle titling and registration. The AE is the face of Vitu and the voice of the customer.

Key Responsibilities

• Building customer relationships:
• This includes Principals, GMs, GSMs, Finance, Corp Controllers, Title Clerks in dealerships
• Act as client advocate for all products and services
• Deliver the highest level of customer service (white glove) to the dealer:
• Prompt response to phone calls and emails
• Problem resolution and troubleshooting
• Being proactive in identifying and communicating needs
• Arriving on time for scheduled appointments
• Appropriate escalation and reporting of issues, including ownership and follow-up
• Continual and follow-up training on an as-needed basis
• Provide backup phone coverage during business hours and after-hours support on a rotational basis
• Deliver value by:
• Proactive reporting and issue analysis
• End-of-month financial reporting
• Monthly review of volume
• Regular review and action of all utilization dashboards
• Ensure State compliance in all related areas
• Managing Administrative duties as delegated by NYS PS
  

• Reside in New York
• DMV OR Dealership Title & Registration experience
• Excellent communication, retention, and training skills
• Troubleshooting and problem-solving skills are a must
• Strong writing skills, and attention to detail
• Must be familiar with various DMS systems used by Vitu clients
• A clean driving record and current State driver’s license is required
• Knowledge of State regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings
• Able to use various PC programs including Microsoft Word, Excel, and Google Suite
• Able to effectively communicate with high-level Executives
• Able to work independently with limited supervision
• Overall happy and positive attitude
• Travel is required up to 150 miles, 4 - 5 days a week.
• Account management in a business to business environment is preferred.
• Experience with DMV accounting and bundle reconciliation
• EVR program knowledge (E-filing)
• Knowledge of DMV regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings
• Able to use various PC programs including Microsoft Word, Excel, and Google Drive
• Able to effectively communicate with high level Executives
• Able to work independently with limited supervision
• Travel is required up to 150 miles

The salary range for this position is: $60,000 - $70,000

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

This role includes a company-provided vehicle as part of the total rewards package, in accordance with company policy. This role may involve the use of a vehicle (company owned or leased) within the scope of employment.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement