Cypress HCM
Linkedin · Posted 2d ago
Deal Operations Analyst
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Job Details
- Deal Operations Analyst
- Location: Lehi, UT 84032 (Hybrid, 3 days in Lehi, UT)
- Duration: 10/05/2026 to 04/02/2027 (Contract)
- Team: Project Delta
- Collaborate with cross-functional teams to optimize quote-to-contract operations within the Deal Desk organization for enterprise Digital Media offers.
- Support operationalization of Go-To-Market offers, drive process improvements, and serve as a first point of contact for quote-to-contract process issues and inquiries.
- Participate in projects across Deal Desk to improve workflows, communicate changes to global operational teams, and maintain process and approval documentation.
- Work with operational teams, Product Business Units, and Pricing Strategy to support and operationalize Go-To-Market offers.
- Coordinate, review, and assist in delivery of product- and process-specific training related to Enterprise Go-To-Market offers.
- Build and maintain approval and process documentation related to Enterprise offerings.
- Communicate Go-To-Market, process, and system changes to global operational and approval teams impacting supported deals.
- Actively participate in Deal Desk projects and advocate for continuous improvement in quote-to-contract and broader deal processes.
- Serve as first point of contact for team members encountering issues or seeking guidance related to quote-to-contract processes in Salesforce and Microsoft Dynamics.
- Investigate reported issues, troubleshoot system errors, provide resolutions or escalate to appropriate teams.
- Maintain documentation of common issues, resolutions, and user guides to facilitate self-service support and knowledge sharing.
- Assist in system administration tasks such as user management, permission setting, and configuration updates.
- 3+ years of experience as a business process analyst or similar role with a strong understanding of quote-to-contract operations.
- Experience with Salesforce and/or Microsoft Dynamics.
- Experience with Wiki, Workfront, and JIRA or equivalent bug/issue management software.
- Outstanding communication skills and ability to articulate challenges and inform decisions to collaborators.
- Proven ability to identify problems, propose solutions, and drive projects to completion in a fast-paced environment.
- Meticulous attention to detail with a commitment to delivering accurate, high-quality work.
- Bachelor's degree in Finance, Business Administration, Operations, or related field and/or 3-5 years of industry-specific experience.
- Pay Rate: $93.66/hour
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