IT Support Engineer

IT Support Engineer / IT Support Analyst / IT Support Technician / Junior System Administrator

Our client is a global leading AR/VR glasses manufacturing lab:

-Over 6,500 employees across 20+ offices;

-Cutting edge AR and VR technologies, 3D printing, etc.

-Developed high end and popular hands free control devices

They are looking for an IT support engineer to join their Santa Monica office and support the growth of their R&D teams in the lab/semi-conductor style of production environment:

-Sole IT support engineer on site to support the hardware engineers and developers;

-Act as go to person and provide troubleshooting, basic system administration

-Technologies: mainly Windows OS/Linux OS with some Mac OS, networking, switching, firewalls, bespoke lab software/apps, hardware, AD, storage and back ups, Siemens NX CAD, digital workspace such as Google Workspace, Okta, Atlassian, Slack, Confluence, MDM

-Provide technical IT solutions to users such as creating image, setting up systems/OS, system update/upgrade, improving system performance

-Automation using Powershell and Python

-Documentation

Requirements:

-2 + years experience working as enterprise IT support engineer/analyst ideally in software development, gaming development, software engineering, hardware engineering, semi-conductor manufacturing or high tech or R&D or lab environment (ideally supported software engineers/developers/hardware engineers)

-Strong knowledge in Windows OS, AD, networking, hardware

-Experience in automation such as powershell or python

-Excellent communication skills, self starter and outgoing personality

Initially 12 months full time contract and will extend yearly. W2 employer contract offering hourly rate (40 hours per week and we can discuss the hourly rate) plus contribution to medical plan and federal public holidays as PTOs. 5 days on site in Santa Monica.