Application Production Support

Job Description

The candidate will provide application support within the Banking and Financing Services area for the Germany Applications.

Main Tasks

• Support the business in their IT needs and understand the business workflows and scenarios
• Maintaining a proper coverage in their designated shift
• Voluntarily picking up work and tasks as received over email, tickets or in person.
• Provide business, team members and other project/task partnering teams updates on the issue/task/project.
• Documenting and training other team members
• Shadow other team members and seek to learn to improve day to day coverage of the platforms
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

• Good knowledge and capabilities in scripting languages, network, Windows, and Linux environments
• Oracle weblogic knowledge is a plus
• Oracle SQL knowledge is Mandatory
• ITIL understanding is also a plus.
• Ansible

• Fluent in English