Customer Care Advocate AMS - Virtual - 9.28.26 - 19200

MetLife Customer Care Advocate AMS - Virtual - 9.28.26 - 19200 8 Hours AgoSaved Remote or Hybrid United States 42K-42K Annually Junior 42K-42K Annually JuniorFintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsSupports customers by phone and digital channels, resolving complex insurance, policy, coverage, billing, and service inquiries. Applies guidelines, documents interactions accurately, protects customer information, validates AI-generated summaries, escalates sensitive issues, and coordinates with internal teams. The role requires clear communication, judgment, compliance awareness, and participation in training for insurance products, systems, and AI-enabled service tools.Top Skills: Ai-Assisted Service ToolsCopilotCustomer Communication SystemsCustomer Relationship Management (Crm) PlatformsKnowledge Bases