Desktop Support Technician

Desktop Support Technician

Location: Lenexa, KS (Onsite)

Duration: 12+ Month Contract

Pay Rate: $28/hr

We’re hiring a hands-on Desktop Support Technician to provide onsite IT support in a fast-paced enterprise environment in Lenexa, KS. This is a long-term contract opportunity for someone who thrives on resolving end-user issues, supporting both Windows and macOS environments, and delivering a high-quality customer experience.

You’ll serve as a primary point of contact for technical support, handling hardware, software, and device lifecycle needs while keeping day-to-day operations running smoothly.

What You’ll Be Doing:

• Provide onsite support for desktops, laptops, and peripherals across hardware and software
• Troubleshoot Windows 10/11 and macOS issues, including performance, updates, and configurations
• Deliver strong Mac support across OS and applications, this is a key component of the role
• Handle password resets, user access requests, and system updates
• Diagnose and repair hardware issues including drives, displays, and accessories
• Troubleshoot wireless and basic network connectivity issues
• Manage and restore user profiles, including application setup and configuration
• Install and support wireless certificates on workstations and mobile devices
• Distribute and support peripherals such as keyboards, mice, webcams, and adapters
• Manage loaner devices including tracking, imaging, repair, and redeployment
• Act as a centralized pickup and drop-off point for end-user devices
• Support incident remediation following system updates or deployments
• Fulfill service requests in alignment with SLA expectations
• Assist with software installations and user environment configurations
• Collaborate with internal teams to resolve escalations and maintain service continuity
• Maintain accurate ticketing, documentation, and asset tracking
• Provide light coordination support for IT projects and reporting

What We’re Looking For:

• 2+ years of desktop or end-user support experience in an enterprise environment
• Strong experience supporting Windows OS and macOS
• Proven ability to troubleshoot hardware, software, and connectivity issues
• Experience with user profile management and device imaging
• Familiarity with ticketing systems such as ServiceNow
• Strong communication skills and a customer-first mindset
• Ability to manage multiple priorities in a fast-paced environment

Nice to Have:

• CompTIA A+ or equivalent certification
• Experience supporting device lifecycle management programs
• Exposure to asset tracking and inventory tools
• Basic understanding of networking and security concepts